About Us

Australia is facing new challenges, with youth crime on the rise, high inflation and soaring living costs making many of feeling less secure.  At a time when security is top of mind for so many Australians, Home Safety Store is here to help you feel safer and more at ease.

Home Safety Store is your trusted online shop for high-quality home security systems, designed to protect Australian and New Zealand families. We pride ourselves on offering exceptional customer service, fast shipping, and unbeatable deals—all to ensure the safety of your loved ones and property.

If you find a cheaper price online, we'll match it!

Our mission is to empower you with the knowledge and tools to choose the safety solutions that best suit your needs.

At Home Safety Store, we specialise in reliable and efficient home security products, including intercoms, fire alarms, CCTV cameras, and supporting accessories. By operating exclusively online, we bring you:

  • Unbeatable Prices: Our online model eliminates the costs associated with physical stores, allowing us to offer competitive pricing.
  • Peace of Mind: With top-of-the-line safety products, you can feel confident that your home and business are protected.
  • Reliable Service: From order placement to delivery, we stay in touch every step of the way. Should any issues arise, our team guarantees a response within 24 hours.

Choose Home Safety Store for dependable home security solutions that prioritise your safety and satisfaction.

HOW DO I CHOOSE A HOME SECURITY SYSTEM?

Choosing a Home Security System will be based on the layout of your house, your budget and the level of security you want. We suggest you seek a professional’s opinion on what equipment you require. It is important to do this prior to purchase as we will not accept returns based on change of mind.

WHAT IS THE BEST SMOKE ALARM FOR MY HOUSE?

Please go to our smoke alarm page to find out more information on the different types of smoke alarms, appropriate locations and trouble shooting.

WHAT TYPES OF FIRE SAFETY PRODUCTS SHOULD I HAVE IN MY HOUSE?

It is mandatory that all dwellings have a working smoke alarm. As of May 2014, it is part of the Building Code that all new dwellings have inter-connected smoke alarms if there is more than one in the building. Aside from smoke alarms, fire blankets are recommended to be kept close to the kitchen, as well as a fire extinguisher which is easy to access, should it be required.

WHAT IS THE BEST ALARM SYSTEM FOR MY HOUSE?

Please go to our alarm system page to find out more information on which alarm system may be most suitable for our house. We also suggest you seek a professional’s opinion on what equipment you may require as it does differ depending on your house. It is important to do this prior to purchase as we will not accept returns based on change of mind.

HOW LONG WILL MY PURCHASES TAKE TO ARRIVE?

Our dispatch days are Tuesday, Thursday & Friday.  Your purchases will usually arrive between 5-6 business days of our receiving your order. However, if you live in remote areas of Australia this may take between 7-10 business days. We use Australia Post as our delivery service and will provide you with tracking numbers so you can follow your order.

CAN I RETURN THE PRODUCT IF IT DOESN'T WORK?

We suggest you contact the manufacturer for any technical help you may require with your product. The manufacture’s details are written on the packaging and on the product itself. If you have trouble finding the contact information, please email support@homesafetystore.com.au and we will provide you with the manufacture’s contact information.

WILL I HAVE SUPPORT WHEN INSTALLING THE SYSTEM?

We suggest you contact the manufacturer for any technical help you may require with your product. The manufacture’s details are written on the packaging and on the product itself. If you have trouble finding the contact information, please email support@homesafetystore.com.au and we will provide you with the manufacture’s contact information. Should you need assistance with installation by a professional installer, we can assist to arrange a qualified installer at a separate cost.

WHAT SHOULD I DO IF I'M HAVING DIFFICULTIES GETTING MY PRODUCT TO WORK?

We suggest you contact the manufacturer for any technical help you may require with your product. The manufacture’s details are written on the packaging and on the product itself. If you have trouble finding the contact information, please email support@homesafetystore.com.au and we will provide you with the manufacture’s contact information.

WHAT SHOULD I DO IF I THINK MY PRODUCT IS FAULTY?

We suggest you contact the manufacturer for any technical help you may require with your product. The manufacture’s details are written on the packaging and on the product itself. If you have trouble finding the contact information, please email support@homesafetystore.com.au and we will provide you with the manufacture’s contact information.

WHAT IS THE STATUS OF MY RETURN CLAIM?

Return claims may take up to two weeks to process as we will need to test the product to ensure it was faulty and not tampered with, or is in new/ resalable condition. Please email support@homesafetystore.com.auto find out more about your claim.

WHERE CAN I FIND USER MANUALS OR INSTRUCTIONS FOR MY PRODUCT?

Most installation manuals or user manuals can be found on each product page. If you cannot find the user or installation manual you are looking for, contact the manufacturer or email support@homesafetystore.com.au.