About Us
Australia is facing new challenges, with youth crime on the rise, high inflation and soaring living costs making many of feeling less secure. At a time when security is top of mind for so many Australians, Home Safety Store is here to help you feel safer and more at ease.
Home Safety Store is your trusted online shop for high-quality home security systems, designed to protect Australian and New Zealand families. We pride ourselves on offering exceptional customer service, fast shipping, and unbeatable deals—all to ensure the safety of your loved ones and property.
If you find a cheaper price online, we'll match it!
Our mission is to empower you with the knowledge and tools to choose the safety solutions that best suit your needs.
At Home Safety Store, we specialise in reliable and efficient home security products, including intercoms, fire alarms, CCTV cameras, and supporting accessories. By operating exclusively online, we bring you:
- Unbeatable Prices: Our online model eliminates the costs associated with physical stores, allowing us to offer competitive pricing.
- Peace of Mind: With top-of-the-line safety products, you can feel confident that your home and business are protected.
- Reliable Service: From order placement to delivery, we stay in touch every step of the way. Should any issues arise, our team guarantees a response within 24 hours.
Choose Home Safety Store for dependable home security solutions that prioritise your safety and satisfaction.
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About Smoke Alarm
How do I choose the right smoke alarm for my home?
The right smoke alarm depends on your home's size, layout, and local regulations. Photoelectric smoke alarms are recommended for most areas as they detect smoldering fires effectively. For specific advice, feel free to contact our support team.
Are the smoke alarms you sell compliant with Australian Standards?
Yes, all our smoke alarms meet the latest Australian Standards AS3786:2014, ensuring your safety and compliance with regulations.
What is the lifespan of the smoke alarms you sell?
Most of our smoke alarms have a lifespan of 10 years. Always check the manufacturer's recommendations.
What types of smoke alarms do you sell?
We sell photoelectric smoke alarms which all comply with current Australian regulations AS3786:2014.
Do I need interconnected smoke alarms?
Interconnected smoke alarms are highly recommended, as they alert you throughout the house if smoke is detected in one area. If you are in Queensland, you must interconnect all smoke alarms in your home.
Are smoke alarms mandatory in all homes?
Yes, in Australia, smoke alarms are required in all homes. Specific regulations may vary, so check your local requirements.
Where should I install smoke alarms in my home?
Smoke alarms should be installed in every bedroom, hallway, and on each level of your home. Avoid areas prone to false alarms, like bathrooms or kitchens.
Can I install the smoke alarm myself?
Battery-operated alarms can often be installed DIY, but hardwired smoke alarms require professional installation.
What is the recommended height for installing smoke alarms?
Smoke alarms should be installed on the ceiling, at least 30 cm away from walls or corners, for optimal performance.
How often should I replace my smoke alarms?
Smoke alarms should be replaced every 10 years to ensure optimal performance.
How many smoke alarms do I need for my home?
The number depends on your home's size and layout. At a minimum, one alarm should be installed per level, but additional alarms may be needed for bedrooms and hallways. Please also check your state government regulations.
What should I do if my smoke alarm keeps beeping?
A beeping smoke alarm usually indicates a low battery or a need for cleaning. Replace the battery and clean the device. If it persists, check the user manual. For more information you can check our blog.
Do your smoke alarms have long-life batteries?
Many of our smoke alarms come with built-in lithium batteries that last up to 10 years, eliminating the need for frequent replacements. You can check LIFPE10LP and LIF6000DCW
About Security Camera
Do your security cameras have night vision?
Many of our security cameras come with advanced night vision capabilities with even full colour HD for clear monitoring during the day and night.
What types of security cameras do you sell?
We sell a range of security cameras, including wired, wireless, indoor, outdoor, and smart cameras with app connectivity.
What is the difference between wired and wireless security cameras?
Wired cameras require physical cabling for power and video transmission, while wireless cameras transmit data over Wi-Fi and often run on batteries or a power outlet.
Do your security cameras support remote monitoring?
Yes, many of our cameras allow you to monitor your property remotely via smartphone.
Are your security cameras weather-resistant?
Yes, our outdoor cameras are all IP rated and designed to withstand various weather conditions, including rain and extreme temperatures.
Do you offer security camera systems with multiple cameras?
Yes, we provide systems with multiple cameras to cover larger areas, including home and business setups.
Do your security cameras support motion detection?
Yes, many models feature motion detection and send alerts when motion is detected.
Can I record footage with your security cameras?
Yes, footage can be recorded on SD cards, network video recorders (NVR), or cloud storage, depending on the camera model.
Can I access the camera feed on my phone?
Yes, our smart security cameras have mobile app integration for live viewing and alerts.
Do your cameras have two-way audio?
Many of our models support two-way audio, allowing you to listen and communicate with people near the camera.
How do I connect the cameras to my Wi-Fi network?
Follow the included setup instructions or use the mobile app to connect the camera to your Wi-Fi network.
Do your cameras require additional equipment, like an NVR?
Some cameras can operate independently with cloud storage, while others require an NVR for local recording.
How do I maintain my security cameras?
Regularly clean the lens with a soft cloth and ensure the camera is free of obstructions. Check for firmware updates to maintain performance.
What should I do if my camera stops recording?
Check the power supply, storage capacity, and connectivity. If the issue persists, refer to the troubleshooting guide or contact support.
Can I integrate your CCTV systems with my smartphone?
Yes, our CCTV systems can be integrated with mobile apps for remote monitoring.
Why is my camera feed blurry?
Clean the lens and ensure the camera is focused correctly. If the problem continues, check for signal interference or contact support.
How long does the footage stay stored?
Storage duration depends on the capacity of the SD card, NVR, or cloud subscription plan.
Do your security cameras come with a warranty?
Yes, our cameras come with a manufacturer warranty. Warranty durations vary by model; check product details for specifics.
How do I choose the best security camera for my needs?
Consider factors like indoor/outdoor use, Wi-Fi connectivity, night vision, and storage options. Our team is happy to assist you in selecting the right model. For more information you can read this blog.
About Video Intercom
Can I install the intercom system myself, or do I need a professional?
Our intercom systems come with detailed instructions and are user-friendly, but we recommend professional installation for optimal performance.
What is a video intercom system?
A video intercom system allows you to see, hear, and communicate with visitors at your door using a monitor or a smartphone app.
What are the benefits of a video intercom system?
Video intercom systems enhance security, provide convenience, and allow you to screen visitors without opening the door.
Are your video intercom systems weather-resistant?
Yes, the outdoor units of our video intercom systems are designed to withstand various weather conditions.
Can I use a video intercom system for multiple entrances?
Yes, our video intercom systems support multiple outdoor stations and indoor monitors.
Do your security products come with warranties?
Yes, all our products come with manufacturer warranties. Details vary by product, and warranty information is available on individual product pages.
What is the difference between wired and wireless intercom systems?
Wired systems require physical cabling, while wireless systems use radio signals or wifi. Wireless systems are easier to install, but wired systems are more reliable.
Do your video intercom systems have night vision?
Yes, our video intercom systems include infrared night vision to provide clear images even in low light conditions.
Can I connect the video intercom to my smartphone?
Yes, many of our systems come with mobile app integration, allowing you to view and interact with visitors remotely.
Do your systems support recording?
Yes, our products include recording features, storing video clips on an SD card or in cloud storage.
Can I unlock my door remotely using the intercom system?
Yes, our video intercom systems have remote door unlocking features, compatible with electronic door locks.
Do your systems have two-way audio?
Yes, all our video intercom systems support two-way audio, allowing clear communication with visitors.
What is included in the video intercom system package?
Most packages include an outdoor camera unit, an indoor monitor, mounting hardware, and installation instructions.
Do I need Wi-Fi for the video intercom system?
Wi-Fi is required for systems with mobile app connectivity and remote access features. Wired systems do not need Wi-Fi for basic operation
How do I maintain my video intercom system?
Regularly clean the camera lens and monitor screen with a soft cloth and check for firmware updates if applicable.
What should I do if the audio quality is poor?
Check for interference or obstructions around the microphone and speaker. Ensure the system is properly installed and connected.
Do your video intercom systems come with a warranty?
Yes, all our systems come with a manufacturer warranty. Warranty durations vary by model; check the product details for specific terms.
How do I choose the right video intercom system for my home?
Consider factors like the number of entrances, the need for mobile connectivity, and the size of your property and gate access are key considerations. Check out this blog for more information.
General Information
What are your shipping fees?
We offer free shipping on orders over $100 within Australia. Shipping over $100 incur a flat fee of $10. Shipping to New Zealand fees are $25 for standard international shipping. Please refer to our Shipping Policy for more information.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
Do you ship internationally?
Currently, we ship within Australia and New Zealand only.
What types of products do you offer?
We offer a wide range of safety products, including smoke alarms, security cameras, intercom systems, personal safety devices, and smart locks.
Do you offer bulk purchase discounts?
Yes, we provide discounts for bulk orders. Contact us on info@homesafetystore.com.au for more details.
How can I place an order?
You can browse and purchase products directly through our website.
How long does delivery take?
Delivery typically takes 3–7 business days, depending on your location. Please refer to our Shipping Policy for more information.
What is your return policy?
Products can be returned within 30 days of purchase if they are unused and in their original packaging. Please refer to our Returns Policy.
How long will my purchase take to arrive?
Your purchases will usually arrive between 5-6 business days of our receiving your order. However, if you live in remote areas of Australia this may take between 7-10 business days. We use Australia Post as our delivery service and will provide you with tracking numbers so you can follow your order.
What should I do if i'm having difficulties getting my product to work?
We suggest you contact the manufacturer for any technical help you may require with your product. The manufacturer's details are written on the packaging and on the product itself. If you have trouble finding the contact information, please email support@homesafetystore.com.au and we will provide you with the manufacturer's contact information
What is the status of my return claim?
Return claims may take up to two weeks to process as we will need to test the product to ensure it was faulty and not tampered with, or is in new/ resalable condition. Please email support@homesafetystore.com.auto find out more about your claim.
Where can I find user manuals or instructions for my product?
Most installation manuals or user manuals can be found on each product page. If you cannot find the user or installation manual you are looking for, contact the manufacturer or email support@homesafetystore.com.au.